1. General Policy:

1.1 Reprint and Refunds for printed materials or services provided by the Provider are subject to the terms and conditions outlined in this refund policy.

1.2 All refund requests must be made through the designated channels provided by the Provider. Please contact our Admin via our hotline Telegram at +60165688957 for all matters regarding reprint and refund procedure

1.3 The Provider reserves the right to determine eligibility for reprint and refunds on a case-by-case basis.

1.4 Please be informed that we are able to offer reprint with the same print setting at the same or different kiosk.

1.5 In the event that the document is not properly upload to our platform, you are requiring to provide the document to our admin personal for reprint purposes.

2. Order Cancellation and Refunds:

2.1 If you wish to cancel your printing order before it has been processed or produced, you may be eligible for a refund.

2.2 Once the printing process has started, cancellation may not be possible, and refunds will be provided at the Provider’s discretion.

3. Quality Issues and Errors:

3.1 In the event that the printed materials received do not meet the agreed-upon specifications, exhibit significant quality issues, or contain errors caused by the Provider, you may be eligible for a refund or reprint.

3.2 You must notify the Provider of any such issues within a reasonable timeframe (24 hours) from the time of successful printing.

3.3 The Provider may request supporting evidence, such as photographic proof, to assess the reported issues.

4. User-Generated Content Errors:

4.1 The Provider is not responsible for errors or inaccuracies in the printed materials that result from user-generated content, including but not limited to typos, design errors, or low-resolution images.

4.2 Please review your files carefully before submitting them for printing. Refunds or reprints will not be provided for errors originating from user-generated content.

5. Printing Issues:

5.1 The Provider will make reasonable efforts to ensure timely response of all printing issues generated by the platform or the kiosk.

5.2 However, the Provider is not responsible for delays, damages, or losses that occur during printing process, unless caused by the Provider’s negligence.

5.3 If you experience significant printing issues, please contact the Provider to assess the situation and determine appropriate resolution options.

6. Refund Methods:

6.1 Approved refunds will be credited to the user’s ZASSWallet within 3 working days.

7. Exceptions:

7.1 Users can delete their accounts through the “Settings” menu.

7.2 A RM1 processing fee will be charged:

   7.2.1 Accounts with a ZASSWallet balance of less than RM1 will be automatically deleted.

  7.2.2 Users with a ZASSWallet balance of more than RM1 will need to provide bank account information. The approval process will          take a minimum of three (3) working days.

8. Modifications:

8.1 The Provider reserves the right to modify or update this refund policy at any time without prior notice. The most recent version of the refund policy will be available on the Provider’s website or communicated through appropriate channels.